Privacy Policy

Home›Privacy Policy

Privacy Policy

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Effective Date: January 1, 2026 Last Updated: January 1, 2026
Our Commitment to Your Privacy

Your Trust Matters to Us

Ineza Outpatient Services LLC (“Ineza,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information and Protected Health Information (PHI). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or receive services at our Stockton, California location or via telehealth.

We are required by law to maintain the privacy of your Protected Health Information and to provide you with this Notice of our legal duties and privacy practices. We will not use or disclose your health information other than as described in this Notice, and we will notify you if a breach occurs that may have compromised the privacy or security of your information.

We will never sell, rent, or trade your personal or health information. This policy applies to all information collected through our website, in-person visits, telehealth sessions, phone calls, emails, and SMS communications.

Information We Collect

We collect information necessary to provide quality care and operate our practice effectively.

Personal Information

  • Full name and date of birth
  • Contact information (address, phone, email)
  • Insurance and billing details
  • Emergency contact information
  • Government-issued identification

Health Information (PHI)

  • Psychiatric and medical history
  • Mental health diagnoses and symptoms
  • Medication records and treatment plans
  • Substance use history
  • Assessment and progress notes

Telehealth Information

  • Video session recordings (only with consent)
  • Session notes from virtual visits
  • Chat logs within our secure platform
  • Device and connection information
  • Consent forms for virtual care

Website Usage Data

  • IP address and browser type
  • Pages visited and time on site
  • Device type and operating system
  • Cookies and tracking identifiers
  • Referral source information

How We Use & Disclose Your Information

Under HIPAA, we may use and disclose your Protected Health Information for the following purposes without your written authorization.

1

Treatment

We use your health information to provide, coordinate, and manage your mental health and substance use treatment. This includes sharing information with other healthcare providers involved in your care — such as your primary care physician, psychiatrist, or therapist — to ensure coordinated, whole-person treatment. Example: Your therapist may consult with our psychiatric provider about your medication needs.

2

Payment

We use and disclose your health information to bill and receive payment for your treatment. This may include sharing information with your health insurance plan, claims processing services, and billing agencies. Example: We may submit a claim to your insurance company with your diagnosis and treatment codes.

3

Healthcare Operations

We may use your information for internal business activities that support our practice — including quality assessment, staff training, licensing, audits, and care coordination. Example: We may review treatment outcomes to ensure the quality of our services.

4

Appointment Reminders & Communications

We may contact you to remind you about appointments, follow up on missed visits, or share information about treatment alternatives and health-related benefits. We may contact you by phone, voicemail, email, or SMS message, unless you request otherwise.

5

Other Permitted Disclosures

We may also use or disclose your PHI without your authorization for specific public-interest purposes: public health and safety (reporting abuse, neglect, or serious threats of harm), health oversight activities (audits, investigations, licensure), law enforcement (court orders, subpoenas, warrants), coroners and medical examiners, organ donation, and workers' compensation programs. We may also disclose information as required by California state law, including mandatory reporting of suspected abuse or neglect.

Your Rights Under HIPAA

You have specific rights regarding your Protected Health Information. To exercise any of these rights, please contact our Privacy Officer using the information at the bottom of this page.

Right to Access

You may inspect and obtain a copy of your medical record and other health information. We will provide it within 30 days and may charge a reasonable, cost-based fee.

Right to Amend

You may ask us to correct your record if you believe it is incomplete or inaccurate. We will respond in writing within 60 days.

Right to Confidential Communications

You may request that we contact you in a specific way (e.g., at a specific phone number) or at an alternate address. We will accommodate reasonable requests.

Right to Request Restrictions

You may ask us to limit what we use or share. We will consider your request and tell you if we can comply. If you pay in full out-of-pocket, you may request that we not share that item with your health plan.

Right to Accounting of Disclosures

You may request a list of certain disclosures of your PHI for up to six years prior to the date of the request, excluding treatment, payment, healthcare operations, and certain other disclosures.

Right to a Copy of This Notice

You may request a paper copy of this Notice at any time, even if you agreed to receive it electronically. The most current version is always available on our website.

Right to Representation

If you have a medical power of attorney or are a legal guardian, you may exercise the patient's rights once we verify your authority to act on their behalf.

Right to File a Complaint

You may file a complaint with us or with the U.S. Department of Health & Human Services, Office for Civil Rights (OCR). You will not be retaliated against for filing a complaint.

Terms of Service

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Ineza Outpatient Services website, telehealth platform, and related services. By using our services, you agree to these Terms.

Contents of This Section

  • Acceptance of Terms
  • Medical Disclaimer
  • Emergency Notice
  • Telehealth Consent
  • Patient Responsibilities
  • SMS/Text Messaging Terms
  • Intellectual Property
  • Limitation of Liability
  • Termination
  • Governing Law & Contact

1 Acceptance of Terms

By accessing or using the Ineza Outpatient Services website (inezaoutpatientservices.com), telehealth platform, or any related services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

2 Medical Disclaimer

The content provided on this website — including text, graphics, images, videos, blog articles, and other materials — is for general informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical or mental health condition. Never disregard professional medical advice or delay seeking it because of something you have read on this website.

Use of this website does not establish a doctor-patient relationship. A therapeutic relationship is only established after a formal intake assessment and mutual agreement with one of our licensed clinicians. Information obtained through this website should not be relied upon for medical decisions.

3 Emergency Notice

DO NOT USE THIS WEBSITE FOR EMERGENCIES

If you are experiencing a medical or mental health emergency — including but not limited to suicidal thoughts, a panic attack, or any life-threatening situation — call 911 or go to the nearest emergency room immediately. Do not rely on this website, email, or contact forms for urgent matters.

Additional crisis resources:

  • 988 Suicide & Crisis Lifeline: Call or text 988
  • Crisis Text Line: Text HOME to 741741
  • San Joaquin County Crisis: (209) 468-8686

4 Telehealth Consent

By participating in telehealth services through Ineza Outpatient Services, you acknowledge and consent to the following:

  • You are physically located in the State of California at the time of your telehealth session.
  • You understand that telehealth involves the use of electronic communications to enable healthcare providers to diagnose, consult, and treat patients.
  • You understand that telehealth sessions are conducted through secure, HIPAA-compliant platforms and are not recorded without your written consent.
  • You have the right to withdraw consent for telehealth at any time and request in-person services instead.
  • You understand that technical failures may occur and that your provider will make reasonable efforts to reconnect or reschedule.

Please review our full Telehealth Disclaimer, which is incorporated into these Terms by reference.

5 Patient Responsibilities

As a patient or user of our services, you agree to:

  • Provide accurate, current, and complete information about your health history, medications, and any other information relevant to your care.
  • Attend scheduled appointments on time and notify us at least 24 hours in advance if you need to cancel or reschedule.
  • Treat our clinical and administrative staff with respect. We maintain a zero-tolerance policy for abusive, threatening, or harassing behavior.
  • Follow the treatment plans developed collaboratively with your care team and communicate openly about any concerns.
  • Keep your account credentials and any secure links provided to you confidential.

6 SMS/Text Messaging Terms

Text Message Communications

By opting in to receive SMS messages from Ineza Outpatient Services, you agree to the following terms:

  • You consent to receive SMS text messages from us for appointment reminders, follow-up communications, and general two-way communication related to your care.
  • Message frequency varies based on your appointments and interactions.
  • Message and data rates may apply depending on your mobile carrier's terms.
  • You can opt out at any time by replying "STOP" to any SMS message you receive from us.
  • Reply "HELP" for support, or contact us directly at (209) 644-9070.
  • We are not responsible for any charges, errors, or delays in SMS delivery caused by your carrier or third-party service providers.
  • By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you are at least 18 years of age.
  • Mobile opt-in information and consent data will not be shared with third parties or affiliates for marketing or promotional purposes.

7 Intellectual Property Rights

All content on this website — including text, graphics, logos, images, videos, audio, downloadable materials, and the overall design — is the property of Ineza Outpatient Services LLC or its content suppliers and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

You are authorized to view, download, and print one copy of any content for personal, non-commercial use only. You may not:

  • Reproduce, distribute, publicly display, or create derivative works from our content without written permission.
  • Use any data mining, robots, or similar data gathering methods on our website.
  • Remove any copyright, trademark, or other proprietary notices from our content.
  • Use our name, logo, or branding in any way that suggests endorsement or affiliation without written consent.

8 Limitation of Liability

To the fullest extent permitted by law, Ineza Outpatient Services LLC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.

You agree that your use of our website and services is at your sole risk. We provide our website "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Any claim arising from the use of our website or services must be initiated within one (1) year from the date the claim arose, or be permanently barred.

9 Termination

Ineza Outpatient Services reserves the right to refuse service or terminate existing services at any time. Clinical termination of treatment will be handled in accordance with professional ethical standards and applicable California law, which includes providing appropriate referrals and reasonable notice.

You may terminate your use of our website at any time. If you wish to terminate your therapeutic relationship with a provider, we ask that you notify us in writing at least 30 days in advance so we can ensure a proper transition of care.

10 Governing Law & Contact

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in San Joaquin County, California.

These Terms incorporate by reference our Privacy Policy and any other policies or agreements referenced herein. In the event of a conflict between these Terms and the Privacy Policy regarding data privacy matters, the Privacy Policy shall control.

Questions About These Terms?

If you have any questions about these Terms of Service, please contact us:

Ineza Outpatient Services LLC

7488 Shoreline Dr, Suite B-3
Stockton, CA 95219

Phone: (209) 644-9070

Email: info@inezaoutpatientservices.com

Effective Date: January 1, 2026 Last Updated: January 1, 2026
Back to Top